Job Description

Supervises personnel responsible for the daily operations as they relate to Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative and support staff as needed. 

Job Responsibility

• Promotes Patient Access Services department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
• Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
• Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
• Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
• Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
• Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
• Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
• Monitors the inpatient and outpatient registrations for quality assurance.
• Responds to concerns of patients, families, physicians, and staff.
• Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred Skills

• Developing and implementing strategies to improve patient satisfaction and streamline processes. 
• Communication
• Overseeing patient registration processes, ensuring accuracy and efficiency. 
• Accountability of self and team members. 

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).